Office of Customer Relations
CuyahogaCustomerRelations@jfs.ohio.gov
216-802-2810

• Request a state hearing
  If you do not agree with the eligibility action taken on your benefit case, you can request a state hearing to appeal a decision.
• Know Your Rights
  How to file a complaint
• Anti-Discrimination
  What to do if you feel you’ve been discriminated against in any public benefit program or activity administered by Cuyahoga Job and Family Services or funded by the United States Department of Agriculture (USDA).
• American Disabilities Act
• Limited English Proficiency Plan

Office of Customer Relations
CustomerServiceCCDCFS@jfs.ohio.gov
216-432-CARE

• Client and Family Rights
  Rights of children and families in child protection cases.
• File a Complaint
  What to do if you have a concern about a child protection case or worker.
• Request an Appeal
  Appeal a finding in a child protection investigation.
• Client Records Requests
  How to request information from your child welfare case history.

• Administrative Hearing
  You can request an administrative hearing for:
  • Paternity establishment
  • Support order establishment
  • Order modification
  • Mistake of fact requests
  • Emancipation and termination of support
  • Determination of arrears
  • Other related matters
• State Hearing
  Either party to a Child Support case may request a state hearing if you do not agree with an action or believe a mistake has been made.
• Court Hearings
  The Courts and OCSS are separate entities. Juvenile Court and Domestic Relations Court handle a variety of cases, including child support, custody and paternity.

Client Rights Officer: Lauren Forbes
Lauren.Forbes@jfs.ohio.gov
216-698-4844

If you have a concern about a program or service offered by one of our other HHS departments, please contact:

HHS Customer Relations
3955 Euclid Avenue
Cleveland, Ohio 44115
216-432-CARE (2273)

If you feel you have been discriminated against based on race, color, national origin, disability, age, sex, or religion, you may file a civil rights complaint. Complaints must be received within 180 days of the alleged offense and can be mailed or delivered to any of the following addresses.

View the HHS Polices, Procedures, Civil Rights, Limited English Proficiency, and Americans with Disabilities Act Plans.

You can file a civil rights complaint with the HHS Customer Relations Department or any of the following entities:

The Ohio Department of Job and Family Services
Bureau of Civil Rights
30 East Broad, 30th Floor
Columbus, Ohio 43215
Phone: 866-227-6353

The United States Department of Health and Human Services
Region V Office for Civil Rights
233 N. Michigan Avenue, Suite 240
Chicago, Illinois 60601
Phone: 312-886-2359
Fax: 312-886-1807
TDD: 312-353-5693

To report an ethical violation, illegal activity, or misuse of public resources:

• File a report with the Cuyahoga County Inspector General
• Call the “Whistle-Blower” hotline: 216-698-2999