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  • About HHS
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  • Policies and Procedures
  • 1. Purpose & Mission
    • 1.01. Department & Mission
  • 2. Intake & Investigation
    • 2.01. Referrals
    • 2.01 .05 06-30-1994 1 12-01-2022 2 Referrals on Employees of CCDCFS
    • 2.01 .09 10-30-1999 1 07-01-2022 2 Courtesy Supervision & Joint Investigations
    • 2.01 .10 07-28-2008 1 01-01-2022 2 Children Born Exposed to Drugs
    • 2.03. Investigations
    • 2.03 .00 05-24-1996 1 11-01-2018 2 Investigations and Assessments
    • 2.03 .02 05-04-1993 1 03-01-2019 2 Extending Time Frames or Waiving Completion of Assessment/Investigation Activities
    • 2.03 .03 08-08-2007 1 04-01-2019 2 Investigative Dispositions: Other Forms of Confirmation; Isolated Indicators
    • 2.03 .04 07-01-2001 1 11-01-2022 2 Out-of-Home Care Investigations of Child Abuse or Neglect
    • 2.03 .05 07-09-2001 1 01-01-2022 2 Appeals of Report Disposition
    • 2.03 .07 02-13-2006 1 01-01-2022 2 Cases Involving Domestic Violence
    • 2.06. Joint Home Visit
    • 2.06 .01 12-10-2001 1 02-01-2022 2 Joint Transfer Conference Policy
    • 2.07. Joint Home Visit
    • 2.07 .01 12-06-2005 1 10-01-2021 2 Babies Born to Incarcerated Women
  • 4. Referral Procedures - Other Agencies
    • 4.03. Referral Procedures - Other Agencies
    • 4.03 .01 08-01-2012 1 05-01-2022 2 Referrals and/or transfers to the Cuyahoga County Board of Developmental Disabilities (CCBDD)
  • 5. Case Requirements
    • 5.01. Case Requirements
    • 5.01 .01 05-01-2015 1 07-01-2018 2 In-Home Supportive Services (IHSS)
    • 5.01 .02 02-26-2007 1 01-01-2019 2 Case Plan /Family Service Plan
    • 5.01 .03 07-01-2015 1 01-01-2022 2 Family Cases Involving Substance Use
    • 5.01 .04 01-24-2000 1 04-01-2019 2 Family Team Meetings
    • 5.01 .05 08-09-2007 1 11-01-2021 2 Referrals for Community Based Services
    • 5.01 .06 04-01-2017 1 10-01-2021 2 Child Identification Kit Completion
    • 5.01 .07 07-01-2019 1 04-01-2022 2 Safe Identification of LGBTQ2S + Youth
    • 5.01 .08 03-01-2015 1 02-01-2022 2 Caseworker Contact Requirements for Children and Families Involved with the CCDCFS
    • 5.01 .09 04-01-2015 1 06-01-2022 2 Family Search and Engagement Activities
    • 5.01 .10 05-01-2015 1 10-01-2021 2 Child(ren) Contact with Incarcerated Parents
    • 5.02. Case Review
    • 5.02 .01 03-07-2005 1 05-01-2020 2 TDM/Staffings Policy
    • 5.02 .02 09-01-2008 1 08-01-2021 2 Case Reviews / Semi-Annual Administrative Reviews
    • 5.03. Case Closings
    • 5.03 .03 01-24-1996 1 01-01-2022 2 Case Record and Case Documentation
  • 6. Substitute Care
    • 6.01. Placement Issues
    • 6.01 .01 10-26-2009 1 03-01-2021 2 Discharge Policy
    • 6.01 .02 11-01-2016 1 11-01-2022 2 Normalcy in Care
    • 6.01 .03 03-31-1995 1 12-01-2018 2 Placement into Out of Home Care Setting
    • 6.01 .04 07-31-2006 1 05-01-2020 2 Sibling Policy
    • 6.01 .05 08-09-2002 1 09-01-2021 2 Protocol for Children in Custody Obtaining a Drivers License
    • 6.01 .06 07-10-1998 1 12-01-2020 2 Discipline of Children in Substitute Care
    • 6.01 .07 07-10-1998 1 03-01-2021 2 Religious Practices & Participation of Children in Substitute Care
    • 6.01 .08 01-30-1999 1 11-01-2022 2 Socialization & Education of Children in Substitute Care
    • 6.01 .09 02-01-2005 1 05-01-2021 2 Non-Discrimination in the Placement of Children
    • 6.01 .10 02-01-2005 1 04-01-2021 2 MEPA Monitor Policy
    • 6.01 .11 02-01-2005 1 04-01-2021 2 MEPA Complaints of Alleged Discrimination in the Foster Care and Adoptive Process
    • 6.01 .12 12-11-2006 1 04-01-2021 2 Multiethnic Placement Act of 1994 (MEPA) Standards of Conduct
    • 6.02. Foster Care
    • 6.02 .01 01-01-1998 1 05-01-2021 2 Foster & Adoptive Family Recruitment Policy
    • 6.02 .02 01-01-1994 1 12-01-2018 2 Required Information for Out of Home Care Providers
    • 6.02 .03 01-01-2005 1 03-01-2018 2 Foster Parent Pre-Service and Ongoing Training
    • 6.02 .06 06-27-2008 1 04-01-2021 2 Foster and Adoptive Homestudy Completion
    • 6.02 .07 09-19-2000 1 04-01-2021 2 Joint Foster Care and Approval Process
    • 6.02 .08 08-31-2009 1 12-01-2020 2 Sharing and Transferring of Licensed Foster Homes
    • 6.02 .10 01-19-2006 1 10-01-2021 2 Lifebook Policy
    • 6.02 .11 06-02-2014 1 06-01-2021 2 Revocation, Denial of Initial Certification or Denial of Foster Home Certificate
    • 6.02 .12 09-21-2009 1 04-01-2021 2 Appeals of Denials and Revocation Recommendations of Foster Care Licensure and Adoption Approval
    • 6.02 .13 09-21-2009 1 12-01-2020 2 Payments to Foster Parents
    • 6.02 .14 08-31-2009 1 12-01-2020 2 Minor Foster Home Residents with Criminal Records
    • 6.02 .15 07-10-1998 1 01-01-2022 2 Reimbursement to Foster and Adoptive Caregivers for Damages
    • 6.02 .16 08-31-2009 1 01-01-2022 2 Legal and Liability Issues for Foster and Adoptive Parents
    • 6.02 .17 10-26-2009 1 06-01-2021 2 Retained Applicant Fingerprint Database Information Exchange (RAPBACK)
    • 6.02 .19 01-11-2010 1 03-01-2021 2 Foster/Adoptive Parent Request for Access to Parent Case Record
    • 6.02 .20 11-05-2009 1 09-01-2022 2 Family Foster Annual Review, Recertification and Adoption Home Study
    • 6.02 .21 11-20-2013 1 12-01-2022 2 Exit Interviews; When a Child in Custody Leaves an Out-of-Home Placement
    • 6.03. Adoption Department Policy
    • 6.03 .01 09-01-2022 2 Adoption Procedures
    • 6.03 .03 07-01-2004 1 12-01-2021 2 Cuyahoga County Special Services Subsidy
    • 6.03 .04 07-06-2004 1 12-01-2021 2 State Adoption Maintenance Subsidy (SAMS)
    • 6.03 .05 03-15-2007 1 11-01-2020 2 Falsification of Adoptive Application/Homestudy
    • 6.04. Kinship Care
    • 6.04 .00 11-01-1996 1 03-01-2022 2 Caregiver Approval for Custody Cases
    • 6.04 .01 11-01-1996 1 12-01-2015 2 Caregiver Approval for Non-Custody Cases
    • 6.05. Family Visitation Services
    • 6.05 .01 03-29-2004 1 08-01-2022 2 Family Visits
    • 6.05 .04 09-01-2006 1 06-01-2022 2 Resource Manager Visitation
    • 6.06. Custody
    • 6.06 .01 11-14-1994 1 11-01-2021 2 Custody Checklist
    • 6.06 .02 10-04-2010 1 02-01-2022 2 Parental Background Reviews
    • 6.06 .03 03-01-2016 1 10-01-2021 2 Missing, Abducted or Runaway Youth in Care
    • 6.07. Other Placement Types
    • 6.07 .02 06-02-2008 1 06-01-2022 2 OTI/ICPC Evaluation Process and Placement Supervision of Children from Other Jurisdictions
  • 7. Legal, Juvenile Court & Custody Issues
    • 7.01. Custody
    • 7.01 .05 02-15-1999 1 09-01-2016 2 Minor Parents & Their Children
    • 7.02. Critical Incidents
    • 7.02 .01 05-01-1994 1 07-01-2021 2 Timely Reporting of Alerts and Critical Incidents
    • 7.02 .02 08-15-1996 1 03-01-2019 2 Child Fatality Review Process
    • 7.03. Court
    • 7.04. Confidentiality
    • 7.04 .01 05-07-2008 1 09-01-2019 2 Sharing and Dissemination of Confidential Client Information
    • 7.04 .02 12-16-2002 1 08-01-2022 2 Conflict of Interest
    • 7.05. DCFS Child Involvement
    • 7.05 .01 11-30-1994 1 05-01-2021 2 Staff/Clients As Research Subjects
    • 7.05 .02 11-30-1994 1 06-01-2022 2 Child Involvement in DCFS Publicity Activities
    • 7.05 .03 03-31-2011 1 05-01-2022 2 Creation, Use and Distribution of Multi-Media Recruitment Materials
    • 7.06. Client Rights
    • 7.06 .01 09-01-2015 1 09-01-2021 2 Agency Civil Rights Plan, Clients’ Civil Rights and Procedures
    • 7.06 .02 07-01-2000 1 02-01-2022 2 Rights of Children in Agency, Foster or Residential Care
    • 7.06 .03 05-07-2008 1 03-01-2022 2 Client Rights
    • 7.06 .04 09-01-2015 1 12-01-2019 2 Provisions for Clients with Limited English Proficiency (LEP)
    • 7.06 .05 03-01-2017 1 06-01-2021 2 Non-Discrimination Policy: Youth and Families
  • 8. Continuous Quality Improvement
    • 8.01. Case Record Review
  • 9. Child Health Care
    • 9.00. Child Health Care
    • 9.00 .01 12-19-2005 1 09-01-2020 2 Comprehensive Health Care for Children in Placement and HIPAA Signature Authorization
    • 9.00 .02 01-01-2006 1 09-01-2021 2 Help Me Grow Services (HMG)
    • 9.00 .04 06-28-2006 1 09-01-2020 2 Child's Medical Records Requests
    • 9.02. Ongoing Medical Treatment
    • 9.02 .05 06-30-1999 1 09-01-2020 2 Medical Second Opinions and Authorization for Extraordinary Medical Procedures
    • 9.02 .06 12-19-2005 1 09-01-2021 2 HIV Testing
    • 9.02 .09 04-05-2006 1 10-01-2021 2 Do Not Resuscitate (DNR) Orders for Children in Custody
    • 9.03. Diseases
    • 9.03 .01 03-01-1988 1 09-01-2020 2 HIV/AIDS Non-Discrimination
    • 9.04. Psychiatric Care
    • 9.04 .03 01-01-2014 1 05-01-2021 2 Psychotropic and Opiate Medication
    • 9.04 .04 07-01-1994 1 09-01-2020 2 Emergency Mental Health Crisis
  • 10. Management
    • 10.01. Building Management
    • 10.01 .03 03-07-2006 1 11-01-2022 2 Procedure to Process and Reconcile Office Supplies (Stockless) Orders
    • 10.01 .04 04-24-2000 1 07-01-2022 2 Visitor Parking in the Priemer Lot
    • 10.01 .05 08-20-1999 1 06-01-2022 2 General Parking Policy
    • 10.01 .08 12-01-2005 1 11-01-2022 2 Use of Appliances
    • 10.02. Security Measures
    • 10.02 .01 06-30-1994 1 09-01-2021 2 Maintenance of a Safe Work Environment - (Emergency Situations)
    • 10.02 .02 06-24-1994 1 10-01-2022 2 Cellular Communication Devices
    • 10.02 .03 01-01-2015 1 06-01-2021 2 Transportation of Children/Youth
    • 10.02 .04 08-01-2014 1 12-01-2021 2 Traveling in Pairs
    • 10.02 .05 01-01-2016 1 04-01-2019 2 Working from Home
    • 10.02 .06 06-23-1995 1 12-01-2021 2 On-the-Job Criminal Incidents
    • 10.02 .11 12-23-1999 1 08-01-2022 2 Visitor's Passes
    • 10.03. Dress Code
    • 10.03 .05 01-26-2004 1 11-01-2016 2 Dress Code
    • 10.04. Interns
    • 10.04 .01 03-21-1997 1 01-01-2022 2 Use of Interns
    • 10.04 .02 04-01-2016 1 04-01-2022 2 Volunteer Requirements
    • 10.05. Misconduct
    • 10.05 .01 05-06-2008 1 12-01-2021 2 Reporting Misconduct
    • 10.06. Public Relations
    • 10.06 .01 05-31-1995 1 08-01-2021 2 DCFS Speakers Bureau
    • 10.06 .02 03-01-1999 1 07-01-2016 2 Media Representation/Public Information Requests
    • 10.06 .05 03-24-2008 1 12-01-2022 2 Suggestion Box
    • 10.06 .10 05-06-2008 1 02-01-2022 2 Responding to Concerns and/or Complaints
    • 10.07. Policies & Procedures
    • 10.07 .02 12-15-1994 1 06-01-2022 2 Agency Policy & Procedure Development
    • 10.08. Miscellaneous Administrative Policies
    • 10.08 .01 01-01-1998 1 08-01-2019 2 Accessibility of the Agency Administrator
    • 10.09. Personal Communication Devices
  • 11. Fiscal Policies
    • 11.01. Fiscal
    • 11.01 .02 12-19-2005 1 08-01-2022 2 CCDCFS Bi-annual Budget Mid-Cycle Review Process
    • 11.02. Miscellaneous Fiscal Policies
  • 11. Accounts Payable, Accounts Receivable and Asset Verification Management
    • 11.02 .01 12-19-2005 1 08-01-2022 2 Accounts Payable and Receivable Management/Internal Control
  • 11. Fiscal Policies
    • 11.02 .02 12-19-2005 1 09-01-2021 2 Processing Client and Employee Payables and Recording Revenue Receipts
    • 11.02 .03 12-06-2006 1 05-01-2022 2 Employee Reimbursement for Automobile Liability Rider Insurance
    • 11.02 .04 09-01-2012 1 01-01-2023 2 Employee Travel Reimbursement
    • 11.03. Taxes
    • 11.03 .01 12-19-2005 1 08-01-2022 2 Tax Exempt Status
    • 11.04. Funds
    • 11.04 .01 12-19-2005 1 08-01-2022 2 Fiduciary Responsibility for Client Funds
    • 11.04 .02 04-03-2006 1 08-01-2022 2 Fund 6 Request - Director's Discretionary Fund
    • 11.07. Social Security
    • 11.07 .03 12-19-2005 1 06-01-2022 2 Social Security Cards IV-E
    • 11.30. Direct Deposit
    • 11.30 .05 01-01-2005 1 08-01-2022 2 Direct Deposit of Payments
    • 11.70. IV-E
    • 11.70 .01 03-15-2004 1 01-01-2022 2 Birth Certificates (How to Obtain for Children in Custody)
  • 12. Information Services
    • 12.03. Network Services
    • 12.03 .01 01-18-2006 1 06-01-2019 2 Network Administration of Computer Users
    • 12.04. Software
    • 12.04 .02 04-03-2006 1 03-23-2007 2 Internally Developed Software Releases
    • 12.05. Miscellaneous Information Services
    • 12.05 .01 10-05-2009 1 06-01-2013 2 Service Center Requests for Software Development and Data Analysis
    • 12.05 .03 10-05-2009 1 10-05-2009 2 Role of Information Services (IS) Analysis
    • 12.05 .04 10-06-2009 1 06-01-2019 2 Permanent Suspension of Computer Rights
    • 12.05 .05 11-30-1995 1 06-01-2019 2 Security of Automated Data in the Computer Systems
    • 12.05 .06 11-30-1995 1 06-01-2019 2 Electronic Communications Equipment
    • 12.05 .07 07-19-1999 1 06-01-2019 2 Electronic Communication and Information Technology (IT) Resource Usage
    • 12.05 .10 03-01-2015 1 06-01-2022 2 Social Media/Social Networking
  • 13. Procedure Policies
    • 13.01. Miscellaneous Procedures
    • 13.01 .01 04-03-2006 1 09-01-2019 2 Procedure to Process RFP, RFQ, Contracts, Agreements, MOU, Grants, and Amendments
    • 13.06. Miscellaneous Procedures
    • 13.06 .01 04-03-2006 1 08-01-2021 2 Procedure to Process Travel Requests
    • 13.07. Miscellaneous Procedures
    • 13.07 .01 04-03-2006 1 05-01-2022 2 Vendor Request
    • 13.10. Miscellaneous Procedures
    • 13.10 .01 10-01-2012 1 02-01-2022 2 Contract Monitoring - Residential Facilities/Network Foster Placement Contracts
  • 14. Records Management
    • 14.00. Records Management
    • 14.00 .00 10-12-2004 1 09-01-2021 2 Records Retention, Storage, Maintenance, and Access
  • 15. Training Policies
    • 15.02. Training
    • 15.02 .01 03-21-1997 1 01-01-2023 2 Child Protection Orientation Training
    • 15.05. Training
    • 15.05 .02 03-24-2006 1 04-01-2021 2 Professional Development
  • 16. Human Resources
    • 16.01. Transfers
    • 16.01 .01 07-28-2008 1 05-01-2019 2 Notification to HR of Reassignments, Laterals and Administrative Transfers

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Child Support Services Children and Family Services Cuyahoga Job and Family Services Family and Children First Council Fatherhood Initiative Invest in Children Office of Homeless Services Office of Reentry Senior and Adult Services

Contact Us

HHS Administrative Offices
Jane Edna Hunter Building
3955 Euclid Avenue
Cleveland, OH 44115
216-881-5554 (phone)
216-263-4684 (fax)

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