If you have a concern or complaint about the service you received with Cuyahoga County Health and Human Services, please let us know.

Child Support, Benefits, or Workforce Training
Office of Customer Relations
CuyahogaCustomerRelations@jfs.ohio.gov
216-802-2810

Abuse, Neglect, Foster Care, or Adoption
Division of Children and Family Services Customer Relations Unit
CustomerServiceCCDCFS@jfs.ohio.gov
216-432-CARE

Senior and Adult Services
Division of Senior and Adult Services Client Rights Office 
Client Rights Officer: Lauren Forbes 
Lauren.Forbes@jfs.ohio.gov 
216-698-4844 
 
Please keep in mind that all of our staff are helping multiple families and may take a day or two to get back to you. In addition, there are times when certain agency policies, procedures or even state laws might keep us from resolving a situation exactly as you wish.

Civil Rights Complaints

If you feel you have been discriminated against based on race, color, national origin, disability, age, sex, or religion, you may file a civil rights complaint. Complaints must be received within 180 days of the alleged offense, and can be mailed or delivered to any of the following addresses:

The Cuyahoga County HHS Civil Rights Coordinator  
3955 Euclid Avenue
Cleveland, Ohio 44115
Phone: 216-432-2273

The Customer Relations Department will direct the client to the current Civil Rights Coordinator.

The Ohio Department of Job and Family Services
Bureau of Civil Rights
30 East Broad, 30th Floor
Columbus, Ohio 43215
Phone: 866-227-6353

The United States Department of Health and Human Services
Region V Office for Civil Rights
233 N. Michigan Avenue, Suite 240
Chicago, Illinois 60601
Phone: 312-886-2359
Fax: 312-886-1807
TDD: 312-353-5693

To report an ethical violation, illegal activity, or misuse of public resources:

• File a report with the Cuyahoga County Inspector General 
• Call the “Whistle-Blower” hotline: 216-698-2999